Terms of service
In these conditions ‘Greenhouses.com’ means Greenhouses.com, The Distribution Centre, Stoke road, Stoke Orchard, Cheltenham, GL52 7RS. The 'Purchaser' means the person, business or company to whom the acknowledgement of order is issued. The 'Goods' means any products, machinery, equipment and services of all kinds to be supplied by 'Greenhouses.com'.
The property in the goods shall remain with ‘Greenhouses.com' until such time as the invoice is paid in full, but the risk in the goods passes to the Purchaser when the goods are delivered to or collected by the Purchaser or its agent.
All prices on our website and catalogue are given in good faith and are in pound sterling. Greenhouses.com reserves the right to alter any price on the website or in its catalogue before the Purchaser places an order.
Prices quoted are for delivery to UK mainland only. For all other locations please telephone our customer helpline on
Our returns policy applies to goods returned unused, in their original packaging and with all instruction manuals etc, within 14 days of the receipt of the goods. The Purchaser, on any goods returned other than damaged goods, must pay carriage.
Greenhouses.com reserves the right to change mosel range or alter specifications without prior notice.
Carriers will only make delivery to the door of the Purchaser's premises or site, but not to locations within the Purchaser's premises. Installation is not included, unless otherwise agreed. The Purchaser must ensure that there are sufficient handling facilities to receive the goods, which they have ordered, and that any bulky items can fit through the necessary access. 'Greenhouses.com' will not accept responsibility for any damage incurred resulting from the movement into or within the Purchaser's premises. The Purchaser must pay for any charges incurred from an unsuccessful delivery attempt.
Greenhouses.com is not liable for any consequential loss or special damages of any sort.
Where applicable, parts and labour guarantee only applies to goods supplied within the U.K. mainland.
The Purchaser is advised that they should un-pack and inspect all goods upon delivery. The recipient must sign for all deliveries. Any shortages, damage, incorrect or faulty equipment must be notified to us within 24 hours from receipt of goods, or a claim cannot be established. This does not affect the Purchaser's statutory rights as a consumer.
If any 'unqualified' person undertakes the supply and /or fitting of parts not specified or supplied by the manufacturer whilst the goods are under manufacturer's warranty, then any guarantee for those goods may be void.
Unless otherwise notified, the guarantee applies to parts failing within one year of the goods being supplied. Wear and tear of a product is not covered by guarantee, nor is damage, misuse or lack of maintenance. The Purchaser is reminded that they should satisfy themselves that the product they are ordering is suitable for their requirements and no responsibility is placed with ‘Greenhouses.com' for their decision.
Invoice reference and serial numbers (if applicable) should be referred to when reporting a fault within the warranty period.
Prices quoted include V.A.T.
'Greenhouses.com' standard terms are strictly payment with order. If variation in terms is agreed in writing and payment is not received in full when due, any discounts applied to the invoice will be cancelled and interest will accrue on the unpaid amount.Placing an order constitutes acceptance of the above terms and conditions.
Greenhouses.com Returns Policy
If for any reason you are unhappy with your new greenhouse or other product, simply put it back unused and in its original packaging and return it to us within 14 days of its delivery.
We will refund you 100% of the purchase price less delivery and collection charges that we will agree prior to return/pick-up.
If you would like to make a return, just call us on 01242 662926 or email email@example.com and we can agree the returns procedure with you.
If you think a product you have bought from us may be faulty please call or email us within 14 days and we will be able to send out replacement parts.
Any carriage charges for the return of a greenhouse, or other product will be paid for by the customer returning the greenhouse or other product.
You can return items to;
Greenhouses.com, The Distribution Centre, Stoke Orchard, Cheltenham, GL52 7RS
Please ensure the item is clearly marked with your name, address and invoice number.
Your statutory rights are not affected by this guarantee.